I had a patron call in, needing to know how he could get a copy of his birth certificate from a certain southern state. He had a thick accent, but once I understood what he wanted (by confirming the state and city he needed it from), I was able to understand him rather easily.
I was able to get onto that state's vital records website, find the application for getting a replacement/certified copy, the mailing address, the fees required and what information he needed to provide.
The elation in his voice when he was thanking me made my day better than anything else could have.
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