Today, I helped a woman several different times. And I really enjoy making someone's day by helping them, and I made her day. She needed several different things, including tax forms from past years (several copies), help printing an obituary and help saving an e-mail draft.
At the reference desk today, we got to hear a few complaints about a patron who was talking to himself in the back, near the windows. When co-worker and I checked him out, he was not only doing that, but also pointing in a sweeping, grand gesture outside. What he was talking about, and who he was talking to, we have no idea. But we couldn't see anyone.
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