Patron (on phone): Do you know what Sparknotes are?
Me: Yes, I do.
Patron: Do you have the Sparknotes for the Hobbit?
Me: Let me check. *runs quick search* My computer says we do, but let me check the shelf just to
Patron: Please make sure it's in, because I'm coming from City30MinAway.
Me: *runs to check, then gets back on phone* I have it in my hand. Can I get your name again?
Patron: *gives name* Thank you!
Patron (comes in an hour later to get book): *stands around because I'm on phone with another patron while co-worker is helping a different patron away from the desk*
Me: *hangs up with other patron and looks up at Patron* Here for the Sparknotes?
Patron: *big smile* You must be the wonderful young lady who I talked to!
Me: *big smile* I am!
*Thanks and You're Welcomes Exchanges*