Sunday, November 18, 2012

The difference one word can make

I had a patron come in and look for a movie called "The Speaker".  I couldn't find it.  All I found were books, and she was looking for a movie.

On a whim, I asked her if it was "The King's Speech."  Bingo.  That was the one she was looking for.

One word can make all the difference.

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