I'm a youth services librarian at a medium-sized library in the thumb of Michigan. This is a blog to explore what goes on here as I navigate children and adults.
Thursday, October 11, 2012
Kill 'em With Kindness
If not kindness, at least politeness. When a patron gets upset, the only thing I do is stay polite. Usually, that calms them down - especially if you show them that you're trying to work with them. If it doesn't calm them down, it just makes them angrier, in which case, there's nothing you can do about their problem.