Thursday, October 11, 2012

Kill 'em With Kindness

If not kindness, at least politeness.  When a patron gets upset, the only thing I do is stay polite.  Usually, that calms them down - especially if you show them that you're trying to work with them.  If it doesn't calm them down, it just makes them angrier, in which case, there's nothing you can do about their problem.

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